Fixing Common Mobile Issues
Doclio works in mobile browsers, but some devices may encounter issues. Here are solutions for the most common problems.
Drawings Won't Load
- Check your connection — PDF drawings are large files. Ensure you're on a stable Wi-Fi or 4G/5G connection.
- Clear browser cache — Go to your browser settings and clear cached data for doclio.app.
- Try a different browser — If Safari isn't working, try Chrome (or vice versa).
Camera/Photo Upload Not Working
- Grant camera permissions — Your browser needs permission to access the camera. Check Settings → Safari/Chrome → Camera → Allow.
- File too large — Doclio accepts images up to 25 MB. If your photo is larger, try reducing the quality in your camera settings.
- Wrong file picker — On Android, make sure you're selecting from Camera or Files, not a cloud provider that might time out.
App Feels Slow or Laggy
- Close other tabs — Mobile browsers have limited memory. Close unnecessary tabs.
- Update your browser — Ensure you're running the latest version of Safari or Chrome.
- Restart the browser — Force-close and reopen the browser app.
Touch Targets Too Small
If buttons or annotation pins are hard to tap:
- Use pinch to zoom on the drawing to make pins larger
- Rotate to landscape mode for more screen space
Notifications Not Arriving
- Check that email notifications are enabled in Settings → Notifications
- Check your spam/junk folder for emails from Doclio
- Ensure your email address is correct in Settings → Profile