Drawing Won't Load?
If a drawing isn't displaying correctly, try these solutions.
Blank or Black Drawing
- Refresh the page — Press F5 or Ctrl+R to reload
- Try a different browser — Chrome and Edge work best with Doclio
- Check the file — Open the original PDF locally to make sure it's not corrupted
Slow Loading
- Large files — Very large PDFs (10MB+) take longer to process. Be patient while the drawing loads.
- Internet connection — Slow connections affect drawing load times. Try a faster connection.
- Zoom level — Very high zoom levels require more rendering. Try "Fit to Page" first.
Drawing Looks Blurry
The drawing viewer renders PDFs as images for web display. At very high zoom levels, you may notice reduced clarity. This is normal behaviour. Try:
- Using "Fit to Width" for optimal clarity
- Ensuring the original PDF was exported at a reasonable resolution (300 DPI recommended)
Thumbnails Not Showing
Drawing thumbnails are generated after upload. If they're not appearing:
- Wait a few seconds and refresh the page
- If still missing, navigate into the drawing and back out
Still having issues? Contact us through the support ticket system and include the file name and any error messages you see.