Error Message Guide
Here are explanations for common error messages you might encounter.
"PLAN LIMIT REACHED" / "CAPACITY LIMIT REACHED"
This dialog appears when you hit a plan cap, with a message like "You've reached the active project limit for the Growth plan (3/3). Archive a completed project to free up a slot, buy overage capacity, or upgrade your plan." You've hit the maximum number of active projects or drawings/documents for your current plan.
Solution: Archive a completed project to free up a slot, upgrade your plan, or purchase overage blocks.
"You don't have permission to perform this action"
Your share permission level doesn't allow this action.
Solution: Ask the project owner to upgrade your permission from View to Comment or Edit.
"Failed to upload drawing"
The file upload failed. Common causes:
- File is not a valid PDF
- File exceeds the 25 MB size limit
- Unstable internet connection — try again
- Drawing limit reached — check your plan limits
"Session expired"
Your login session has timed out.
Solution: Refresh the page. If that doesn't work, log out and sign in again.
"Network error"
Unable to connect to the Doclio servers.
Solution:
- Check your internet connection
- Try refreshing the page
- If the issue persists, Doclio may be experiencing temporary downtime — try again in a few minutes
"Payment failed"
Your payment couldn't be processed.
Solution:
- Check that your card details are correct
- Ensure your card hasn't expired
- Contact your bank to confirm the transaction isn't being blocked
- Try a different payment method